Terms

What you are buying

An assistant that watches your Gmail for enquiries you label, drafts a reply using your prices, your opening hours and your real availability, and leaves it in your drafts for you to check. Plus support by email, or a screen share if something needs looking at together.

It drafts. It does not send, and it does not book. Every reply waits for you. Times mentioned in a draft are free at the moment of writing, not held, and nothing is in your diary until you put it there.

What it costs

One monthly fee. The amount, the free trial if there is one, and any one-off setup fee are all shown on your plans page before you pay anything, and on every receipt — and what is shown there is the whole of it, with nothing added at checkout.

If your plan starts with a free trial, the length of it is shown on that same page before you decide. Your card is taken at the start so the service carries on without a gap, but nothing is charged until the free period ends. Cancel before it ends and you pay nothing at all.

No contract, no minimum term and no notice period. The price you subscribe at is the price you keep for as long as you stay.

Deliberately not repeated here. A figure typed into this page is a figure that can disagree with what you are actually charged, and the plan you chose is the only thing that bills you.

Stopping it

• Pause — settings page, one tap, reversible. It stops drafting and keeps everything. Pausing does not stop the monthly payment.
• Disconnect Google — removes our access and withdraws it at Google. The assistant stops. This also does not stop the payment.
• Cancel the subscription — the billing page opens Stripe, where you can cancel, change your card or get receipts. It runs to the end of the month you have paid for, then stops. Your settings are kept, so you can start again.
• Close your account — cancels the subscription, deletes your settings and removes our access, all at once.

Refunds

A free trial means you see it working before you pay anything, so most of this should never come up. If it cannot be made to work properly for you, tell us within 14 days of your first payment and that payment is refunded in full. Refunds go back to the card you paid with, usually within five working days. After that, payments already taken are not refunded, but cancelling stops any further payment immediately.

What is expected of you

Read every draft before you send it. The prices and rules it quotes are the ones you entered, so keep them up to date — the assistant repeats what you told it and never invents a price. You are responsible for what you send to your customers.

Anything the assistant is unsure about is passed to you rather than guessed at, and enquiries mentioning a medical matter or a complaint are always passed to you untouched.

What we are responsible for

Keeping the service running and putting it right when it is not. Because nothing is sent or booked without you, our liability is limited to the fees you have paid in the previous twelve months. Nothing here limits liability that cannot be limited in law.

These terms are governed by the law of England and Wales.

Your data

Covered in full by the privacy policy, which says exactly what is accessed, what is stored and where the wording of an enquiry goes.